如何写客户道歉信

如何写客户道歉信

　　如何写客户道歉信

　　You had an appointment with your friend last Friday. Unfortunately, you did not keep the appointment because your mother fell ill at that time. Write a letter to your friend to:

　　1.apologize for not attending the appointment as planned,

　　2.explain why you could not meet him/her that day,

　　3.make suggestion for another appointment next time.

　　Dear Linda,

　　称呼：写给关系亲密的个人

　　I am excessively sorry to say that I had failed to keep the appointment that we made last Friday.

　　Now, I am writing you this letter of apology to show my deep regret.

　　Please accept my sincere apology. I hope you will understand me and excuse me for my failure to turn up.

　　第一句是本段的中心句，直接道出道歉的原因。

　　(积累：I am excessively sorry to do …; fail to do …; make an appointment)

　　第二句展开道歉，真诚的表达自己的歉意。

　　(积累： letter of apology)

　　第三、四句表达自己希望对方接受歉意。

　　(积累：excuse … for …; turn up)

　　The reason for my absence was that my mother fell ill at that time.

　　I had no way out because I had to send her to hospital and look after her.

　　Therefore, it’s not in my power to meet you.

　　第一句是本段的中心句，综述写信人出现过失的原因。(积累：The reason for … was that…; fall ill)

　　第二句是本段中心句的展开，讲述当时的处境和情况。

　　第三句承接上一句，表述事实面前的不可抗力。进一步澄清出现过失的原因。

　　(积累：in one’s power)

　　Naturally, I want to suggest that we should make another appointment next time.

　　I shall be obliged if you will kindly write and tell me when and where you will be at convenience.

　　We may meet again and I hope to see you soon.

　　第一句提出下次见面的建议。

　　(积累：suggest表示“建议”，后接从句用should+动词原形)

　　第二句是征询对方下次见面的具体地点和时间。

　　(积累：be obliged; at convenience)

　　最后一句期待下次见面。礼貌收尾

　　Yours sincerely,

　　Li Ming

　　信件结尾和署名

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